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Shipping
A: Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order has been processed and is ready to ship.
A: We offer standard, expedited, and express shipping options. During checkout, you can choose the method that best suits your needs.
A: Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order through your account on our website.
A: If your package is lost or damaged during shipping, please contact our customer service team as soon as possible. We will work with the carrier to resolve the issue.
Return Policy
A: We accept returns on unopened and unused products within 30 days of purchase. To initiate a return, please contact our customer service team for further instructions.
A: To return a product, please contact our customer service team to receive a return authorisation. Once approved, you will receive instructions on how to return the item. Please note that return shipping costs are the responsibility of the customer.
A: Once we receive your return, we will process it within 5-7 business days. Refunds will be issued to the original payment method.
A: If you received a defective or incorrect product, please contact us immediately. We will arrange for a replacement or a full refund.
Product Delivery
A: Delivery times vary depending on your location and the shipping method chosen at checkout. Standard shipping typically takes 5-7 business days, while expedited options are faster.
A: If you need to change your delivery address, please contact our customer service team as soon as possible. If your order has not yet been shipped, we can update the address. However, once the order is shipped, changes cannot be made.
A: If you are not home at the time of delivery, the carrier may leave a notice for redelivery or provide instructions for pickup at a local facility.
A: If your package hasn’t arrived within the expected delivery time, please check the tracking information provided. If you need further assistance, contact our customer service team.